SDS Support
SDS is the speaker design suite from MeierWerks Inc. This page is the support contact for the app, for your MeierWerks account, and for orders placed from inside SDS.
Contact
Support and bug reports: support@meierwerks.com
Privacy requests (access, correction, deletion, objection): privacy@meierwerks.com
We answer from Kent, Connecticut, on U.S. Eastern business days. If an email concerns an order, include the order number from your Stripe receipt.
The fastest route is inside the app: Settings ▸ Support ▸ Email opens a support message, and Settings ▸ Support ▸ Report opens a bug report. Both prefill a short, redacted diagnostics summary (app build, macOS version, backend state, safe account status) and never include your email address, account id, addresses, project contents, file paths, logs, keys or tokens.
What to include in a report
- SDS version. Read it from Settings ▸ Support ▸ Current build and paste it as shown; it identifies the exact build you are running.
- macOS version. Apple menu ▸ About This Mac.
- Steps to reproduce. What you did, what you expected, and what happened instead. One step per line is ideal.
- Where in the app. The workspace (Design, Enclosure, Crossover, Simulate, Workshop, Cart) and the control you used.
- Optional. The redacted diagnostics from Settings ▸ Support ▸ Copy diagnostics or Export diagnostics, and a screenshot. Only attach a project file if you are comfortable sharing its contents; we never need it to open a ticket.
Your account
Sign-in help
SDS signs in with email and a verification code, Sign in with Apple, or Google. If a verification code does not arrive within a few minutes, check your spam folder and use Resend code. If you are still stuck, email support from the address you signed up with and we will look at the account state.
Delete your account
Open Settings ▸ Account ▸ Delete account in SDS. Deletion removes your account and the associated personal information we are not legally required to keep; synced projects and measurements are deleted or de-identified within 30 days after the request is verified. You can also email privacy@meierwerks.com from your account address to request deletion.
Deleting your SDS account does not cancel an Apple subscription. Manage or cancel Apple billing at apps.apple.com/account/subscriptions. Deleting the app from your Mac does not delete cloud data.
Export your data
Settings ▸ Account lets you export an account snapshot. Project files are ordinary documents on your Mac and never need an export.
Purchases, subscriptions and orders
Subscriptions and add-ons (digital) are sold by Apple through In-App Purchase. Apple handles billing, renewal, cancellation, Family Sharing and refunds. Manage a subscription at apps.apple.com/account/subscriptions; request a refund at reportaproblem.apple.com. Use Restore purchases in the subscription screen if an entitlement is missing on a new Mac.
Hardware orders (physical) — drivers, crossover components and cabinet hardware bought from the SDS cart — are paid through Stripe on Stripe's own secure checkout form and fulfilled by Parts Express. Stripe emails your receipt; shipping and tracking come from the fulfilment side. Contact support@meierwerks.com within 30 days of delivery for a return authorization on an unused stock item or to report a missing, damaged or incorrect item. Do not ship a return without an authorization.
MeierWerks never sees your full card number: Apple and Stripe process payment details. The cabinet build shown in the cart is informational and is not charged; only the ticked hardware lines are purchased.
Privacy and legal
Read the Privacy Policy and the Terms of Use. MW-Assist sends your request and the relevant project context to our AI provider only after you allow it, and can be turned off from the assistant's options menu. Third-party software notices are available in Settings.
Known issues and release notes
Known issues are tracked for every release candidate and reviewed before App Store submission; release notes are updated with each build and shown under Settings ▸ Support ▸ Release notes. If you hit something that is not listed there, please report it — a clear reproduction is the most useful thing you can send us.